FAQ's

DO YOU SHIP INTERNATIONALLY?

Yes! We ship anywhere the major courier services deliver to.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Your order will be dispatched within 15 working days from receiving your signed proof approval.

However, if you require your order sooner, we offer an Express Service that guarantees dispatch within 7 working days of your signed proof approval. This service is subject to an additional fee. Please select the Express Order Fee in Custom Options for this service.

 

CAN I ORDER SAMPLES?

Of course! I strongly advise that you do order a Sample Pack so that you can see and feel the quality of my work for yourself!

All Samples are fully refundable once you place an order, you’ll receive a discount code to claim the cost of your Samples up to the value of £15.

 

HOW DO I GET MY WORDING TO YOU?

Once your order has been placed, you’ll receive an email with my Wording and Etiquette Guide to help you choose your wording. All you’ll have to do is email over your wording exactly as you wish for it to be and this is what I’ll work with.

Whilst all your wording will be spell checked and skimmed over for any grammatical errors, ultimately it is your responsibility to provide your wording with the correct spelling and grammar.

 

WILL I SEE PROOFS BEFORE MY ORDER IS PRINTED?

Yes! You’ll be emailed a PDF proof of each item ordered for you to review. It is only once you have approved these proofs that your order will be sent to print.

 

HOW IS MY ORDER DELIVERED?

Your order will be safely and beautifully packaged into a solid box and delivered by courier using a signed for service.

As the delivery is to be signed for, there will need to be someone available to sign for it, you will be advised of the delivery day, but if you can provide a different address if need be.

 

WHAT IS THE DELIVERY CHARGE?

The standard delivery charge of £7.47 is applied to each order within the UK. Overseas delivery is available and prices are quoted at checkout.

Table Plans will be delivered in a separate package due to their size.

 

WHAT HAPPENS IF I RUN OUT OF INVITATIONS?

I always advise my Brides to order an extra 10% Invitations, as more often than not there are last minute additions to your guest list, Invitations that get lost in the post and any extras you'll want to keep for a keepsake.

If you find you still need additional Invitations, then providing there are no changes you wish to make, we will produce them for you at the same cost with a minimum order of 5 Invitations.

 

DELIVERY

Prices do not include delivery charges, these are invoiced to you prior to dispatch once the cost has been obtained, your order will not be dispatched until delivery charges are cleared.  Your order will be delivered to you 1ST Class, Special Delivery via Royal Mail or by an overnight courier service.  All deliveries will need to be signed for by you upon receipt.  You will be advised of the delivery day and cost when your order is ready to be sent to you. 

 

REFUNDS & REPLACEMENTS

As standard, refunds and exchanges are made only if goods are found faulty.  Any faults or defects must be advised by email within 3 days of receiving your order.

Your complete order must then be returned to us, in its entirety within 7 days.  The full order must be packaged securely so as to avoid any damage likely to be incurred during transportation. 

If any part of your order is deemed to be faulty on the part of Leonie Gordon London we will correct or replace your goods with the same.  

A full refund will only be offered if the order is faulty in its entirety.  Please note that we do not accept returns due to typographical errors nor can we refund or replace unwanted goods. 

Leonie Gordon London does not accept liability for any additions you make to your Stationery that is not undertaken by Leonie Gordon London i.e. Calligraphy.

 

WHAT IF I NEED TO CANCEL MY ORDER?

If you wish to cancel your order prior to receiving your first round of proofs, no problem, you will be issued a full refund. If work has already started on your proofs, a Design Fee of £47 will be deducted from your order and the balance refunded to you.

Once you have received your wedding stationery we do not accept returns unless your items are incorrect due to an error on our part or faulty.

 

CAN I CHOOSE MY OWN WORDING FOR MY WEDDING INVITATIONS?

Yes. I have put together a Wedding Wording Guide for you to use, however you are welcome to provide your own wording of choice.

You will be sent a confirmation email upon receipt of your order to request all your colour choices and wording. 

You will have unlimited revisions to ensure that you are 100% happy with the layout and wording of your Invitations and Stationery.

 

CAN I CHANGE THE FONT?

All Invitation Suites have been carefully designed with the best fonts and layouts for each design.  However, if you would like to change the font, sentence case and of course the colours to suit your personal tastes, this is not a problem at all. 

 

CAN I CHANGE THE COLOURS TO SUIT MY SCHEME?

Yes of course! All ink colours can be changed on all items to suit your personal tastes, these will be requested from you in an email once you’ve placed your order.

You’ll receive a PDF via email to approve before anything is sent to print.

 

ARE ENVELOPES AND INSERTS INCLUDED IN THE PRICE?

Yes! Envelopes are included in the price for all items that require them, these are plain in colour and blank (i.e. they do not come printed as standard).

You’re also provided with approx. 10% extra envelopes with your order just in case you make any errors when addressing.

 

If you have any other questions at all, please do not hesitate to email hello@leoniegordon.com or call 020 3151 1307